LoathsomePete |
08-23-2012 11:10 AM |
I think my absolute best customer service incident was when I was working at my second lumberyard. It was a Saturday, which meant all the retard home owners who don't know shit about home repairs would come in and sift through an entire pack of 2x4 8' spruce for ones with all four edges, even though it's mostly used in walls and doesn't need to look pretty. Anyways, this guy comes in and has an order for thirty 8 foot 2x4 spruce, so I direct him to where the lumber is, and walk down there to meet him. When I get to the isle the guy is throwing a shit fit because 2x4's are exactly 2 inches by 4 inches, they're actually 1 1/2 by 3 1/2, and he thought we were ripping him off. He then looks over to the 2x4 rough cedar, which is actually 2 inches by 4 inches and says he wants that, and after I ask him what he's building, he says he's putting a wall in between a large room in order to make them two rooms to rent out... and he wants to use cedar. I tell him he has to go back inside to exchange the order out, and he grudgingly does it, and I strategically take my lunch break so someone else has to help him. About an hour later, the contractor he hired comes back with the 30 2x4's and wants to swap them out for spruce.
What a day.
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