Quote:
Originally Posted by fazstp
(Post 1184227)
Yeah this one was well borked but I don't have any Windows disks to start fresh and he got the laptop off ebay sans disks. He reckons he just clicked on a Facebook link and it killed his computer. It was one of those fake antivirus viruses so I think he mistook it for his own AV software and okayed it without thinking anything of it.
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Download/install/run
Malware bytes on the machine in regular and safe mode, deleting anything it finds, then download/install/run/do a full startup scan with
Avast Antivirus in both regular and safe mode. Delete anything it quarantines.
In both scenarios, let the programs update themselves while connected to the internet, and before running the scans, disable the internet connection.
Both programs are free.
If either/both of them don't solve the problem, get a look at one of the fake antivirus virus popups if possible and google it, as they usually have specific fixer programs for some of the more entrenched viruses like that.
Anyway, I wouldn't recommend randomly deleting stuff from the registry unless you are 100 percent certain that the keys you're deleting are not detrimental to the operating system. If you get the virus defeated with the above methods and want to clean the registry, download
Ccleaner (free) and run the registry cleaner on it, which will get rid of any issues and keys that don't have any function.
Quote:
Originally Posted by crukster
(Post 1184424)
Cheers guys I changed the bios, I made a recovery disc and run startup repair, so now I've got basic recovery options but the diagnostic says "a hard disc could not be found. If a hard disc is installed, it is not responding."
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In the bios, if you do not see the hard drive listed, the drive is either dead or not connected. If you do, it's possible that the partition table or master boot record on the drive is corrupted.
If you don't see the drive listed, reseat the hard drive and try to boot. If you do see it listed, assuming that the file system is not corrupt on the hard drive, you can connect it to another computer and access it like you would a secondary drive, and salvage any data, then wipe the drive and reinstall an operating system on it.
Also, you can download a program called MsDart or ERD Commander, (not free, but you can get it pretty easily or use a trial version with a 30 day limit) as a .iso, and burn it to a cd (as a bootable cd) and inside the program after you boot to it, there's an option for Disk Management that will let you mount the hard drive and explore it.
If the drive is unmountable, there is a problem with the MBR or partition table. If that is the case, you may still be able to retrieve the data by choosing not to mount the drive but exploring it anyway. If the file system is intact, you will be able to browse the contents and back up any data straight to an external drive.
If you can't even explore the contents of the disk, you're likely not going to be able to retrieve any data, and should just wipe the drive, format it with NTFS, and see if you can access it normally on another computer. If so, then that's your option.
If you can't format it/doesn't show up in Disc Management in Windows, the drive is dead and will serve the rest of its purpose as a paperweight.
Good luck.