Quote:
Originally Posted by Goofle
They perform a role that has been tasked of them - not something they collectively decided was a great idea. The guys who oversee the whole operation have spent years figuring out how to give the best service to their customers, not spotty Biran and his slacker mates.
Of course it's the most direct customer facing position, but it also doesn't require any special talents - so why would they be given a high wage compared to a higher level employee?
If the production line at Burger King needs improving, customer feedback will most likely be the deciding factor in that.
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So you've never worked at a fast food restaurant is what you're saying. Either that or you're incompetent at analyzing situations. Managers don't ****ing care about "the best customer service" and they certainly don't view them as "
their customers". They ****ing hate customers for being morons who don't know how to order food in a timely manner or who are rude and complain about this, that, and everything. If they have a skill it's in getting customers out of their store with as little fuss as possible, and the majority of the time they do it as basically crew members and not bosses making declarations, with all the crew members who've been there longer than a few months being about as capable.
And you wonder why nobody cares? Cause the hires are mostly lower income people from lower income families who are used to not having any stake in society who have every reason derived from experience to tell them that they will always be poor scumbags, so why would they care about a minimum wage job that treats them like numbers on a pie chart and pays them just about enough to live off of if they have another ****ty minimum wage job?
You want people who care enough to be satisfied, contributing members of a business that they feel they have a stake in running smoothly? Well you can start by not eating at fast food restaurants. They exploit their workers, serve food that no one in their right mind would feel proud to feed another human being, and are basically zoos for the public to watch people in poverty who they can feel superior to and get a taste of what it must have felt like to be an aristocrat abusing a servant. Not to mention they've largely replaced real, non-chain restaurants where a worker might feel invested in a non-hierarchical work structure.
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