Originally Posted by Trollheart

Back when I used to work in an office, we had one of these bloody seminars where we were all told how to provide customer service (as if I hadn't been doing that unaided for about twenty years before they came along!) and we were told that we were to avoid using the phrase "No problem", because apparently people only hear the problem part, and start thinking there IS a problem.

My arguments, that the "no" de-qualifies the "problem", fell on deaf ears. I think it was she who had the problem! I mean, how stupid and single-minded do you have to be to only hear the last part of a sentence, the worst part?