Urban, I have the feeling a lot of people have been permbanned from the site without my involvement when I was a mod. The way I see it, even though moderation here works fine without such a system, it could work more fine with it. So it's not so much that MB needs it, but more that it could be an improvement.
As for the "cold" approach, all I mean is a mod shouldn't purposely ridicule, belittle etc. a member. You can do the disciplining with infractions and bans. I'm not saying you have to leave your personality at the door when stepping up to the job.
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